82 lines
6.0 KiB
Markdown
82 lines
6.0 KiB
Markdown
|
# Emergency Call Service
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
In the roof console: button for Emergency Call Service (behind button cover) and indicator lamp
|
||
|
|
|
||
|
|
|
||
|
|
|
||
|
|
In the roof console: button for Emergency Call Service
|
||
|
|
|
||
|
|
# Indicator Lamp for the Emergency Call Service
|
||
|
|
|
||
|
|
The control is equipped with an indicator lamp (arrow). Depending on the operational status of the Emergency Call Service in the vehicle, the indicator lamp lights up in different colours and light sequences:
|
||
|
|
|
||
|
|
Indicator lamp does not light up: Emergency Call Service is deactivated or not available.
|
||
|
|
|
||
|
|
Indicator lamp flashes red after the ignition is switched on: system error. Emergency Call Service is deactivated.
|
||
|
|
|
||
|
|
Indicator lamp lights up red continuously: system error. Emergency Call Service is still available.
|
||
|
|
|
||
|
|
Indicator lamp lights up green: Emergency Call Service is available, system is ready for operation in the vehicle.
|
||
|
|
|
||
|
|
Indicator lamp flashes green: active connection to a voice service.
|
||
|
|
|
||
|
|
# Emergency Call Service
|
||
|
|
|
||
|
|
Emergency Call Service- The Emergency Call Service enables help to be organized as quickly as possible in dangerous situations.- When the Emergency Call Service is triggered, a connection to the Volkswagen emergency call center is established.- If an emergency call is placed manually, or automatically after an accident where an airbag or the belt tensioners were triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted automatically.- Additional factory- fitted components are installed in order to ensure that the function is still possible even after a serious accident, e.g. emergency call microphone, emergency loudspeaker and an integrated battery that is independent of the vehicle electrical system.- The emergency call service provides bilingual services (Chinese and English), and the background service center will provide emergency call service in the language corresponding to that of the infotainment system selected by the user.
|
||
|
|
|
||
|
|
# WARNING
|
||
|
|
|
||
|
|
The following conditions may limit or prevent the execution of a manual or automatic emergency call:
|
||
|
|
|
||
|
|
Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception. There is no valid license for the use of the Emergency Call Service. The components in the vehicle required for the manual or automatic emergency call are damaged or do not have sufficient electrical power. The emergency call service function has been deactivated. The vehicle ignition is not switched on.
|
||
|
|
|
||
|
|
# Initiating an Emergency Call Manually
|
||
|
|
|
||
|
|
1. Press on the button cover and fold the button cover down.
|
||
|
|
2. Press the button for the legally required eCall Emergency System until the indicator lamp flashes green.
|
||
|
|
|
||
|
|
The emergency call is now initiated and a voice connection is established to the Volkswagen emergency call center.
|
||
|
|
|
||
|
|
If you have accidentally pressed the emergency call button, cancel the emergency call immediately.
|
||
|
|
|
||
|
|
Press the emergency call button again until the indicator lamp lights up green continuously.
|
||
|
|
|
||
|
|
Or: Cancelling calls in the infotainment system.
|
||
|
|
|
||
|
|
Press the button for the legally required eCall Emergency System only in an emergency.
|
||
|
|
|
||
|
|
# Automatic Emergency Call
|
||
|
|
|
||
|
|
An automatic emergency call is initiated only when the ignition is switched on.
|
||
|
|
|
||
|
|
If the system detects that the vehicle has been involved in an accident that results in airbag and belt tensioner triggering, the airbags and belt tensioners are triggered and an immediate connection is automatically established to the Volkswagen emergency call center. The automatic emergency call cannot be cancelled by pressing the button for the legally required eCall Emergency System.
|
||
|
|
|
||
|
|
If queries from the Volkswagen emergency call center remain unanswered, rescue measures are automatically initiated.
|
||
|
|
|
||
|
|
# Integrated Battery
|
||
|
|
|
||
|
|
The integrated battery ensures that the emergency call service remains available for some time if the 12- volt vehicle battery is disconnected or faulty.
|
||
|
|
|
||
|
|
A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or faulty. If this message is displayed, immediately go to a suitably qualified workshop and have the integrated battery replaced. Volkswagen recommends contact with an ID. UNYX Service Center.
|
||
|
|
|
||
|
|
Have the integrated battery checked by a suitably qualified workshop after about 3 years and replaced if necessary. Volkswagen recommends contact with an ID. UNYX Service Center.
|
||
|
|
|
||
|
|
# Data Transmission
|
||
|
|
|
||
|
|
In the event of an emergency call, the available data is transmitted to the Volkswagen emergency call center to determine the necessary rescue measures.
|
||
|
|
|
||
|
|
The data on the vehicle location is continuously overwritten so that only the last ten stored locations required for correct functioning of the Emergency Call Service are available. The vehicle is therefore not permanently tracked.
|
||
|
|
|
||
|
|
The data relating to the emergency call is processed exclusively in order to ensure correct functioning of the Emergency Call Service. The data related to the emergency call is automatically deleted by the system several hours after the emergency call was triggered.
|
||
|
|
|
||
|
|
The following data is transmitted:
|
||
|
|
|
||
|
|
Current position of the vehicle when the emergency call was triggered. Ten positions shortly before the emergency call was triggered. Vehicle identification number (VIN). Type of vehicle drive. Vehicle model. Type of trigger (automatic or manual). Type of call. Direction in which the vehicle was moving when the emergency call was triggered. Accident severity. Accident direction. Type of casualty. Time of collision. Temperature. Type of road.
|
||
|
|
|
||
|
|
- Reliability of positioning data.- Version of data strings.- Counter of data strings transferred per call.- Determined number of passengers.- Language selected in the Infotainment system.
|
||
|
|
|
||
|
|
Depending on the vehicle equipment, data transmission can be influenced by the privacy settings. The Emergency Call Service function can be guaranteed only if data transmission is fully possible.
|
||
|
|
|
||
|
|
The function of the Emergency Call Service may be restricted if Infotainment systems have been retrofitted.
|